Fees & FAQ
Review fees, coverage, and what happens before ongoing therapy.
Here you can review online suitability, privacy, caregiver involvement, insurance receipts, financial assistance, and what happens after you request a consultation.
Fees and coverage
Varenya will share the current session fee during the consultation, before you decide whether to book ongoing therapy. We can also discuss receipts, payment, and insurance paperwork. If you have extended health benefits, check whether your plan covers services provided by a Registered Social Worker, MSW, RSW.
If cost may keep you from starting, ask whether any reduced-fee or financial assistance option is currently available. Availability can vary.
No ongoing appointment is booked automatically when you send a consultation request.
Questions to ask before booking ongoing therapy
Bring the questions that affect your decision, including cost, receipts, scheduling, online privacy, caregiver involvement for children or teens, and whether the service fits the concern affecting your life or family.
Frequently asked questions
Do you offer online therapy across Ontario?
Yes. Gentle Hearts offers online therapy for clients across Ontario when online care is clinically appropriate for the client's needs, privacy, safety, and goals.
What kinds of concerns can online therapy support?
Online therapy can support anxiety, stress, low mood, grief, trauma, emotional regulation, parenting stress, family conflict, school stress, identity, and life transitions.
Do you work with children online?
Yes. When online care is appropriate, we may use caregiver involvement, child-friendly conversation, creative activities, emotional regulation skills, and practical strategies for home. Together, we can decide whether video sessions suit your child's needs, privacy, and comfort.
How does parent support work?
In parent support, we look together at what may be driving your child's behaviour. We can work on reducing reactive cycles, strengthening routines, supporting emotional regulation, and responding with more clarity at home.
Can EMDR be done online?
Together, we can consider online EMDR when it is clinically appropriate. We will discuss preparation, grounding, privacy, safety planning, and clinical suitability before any processing begins.
Can sessions include a language or cultural preference?
Yes. We can hold sessions in English, Tamil, or both. Together, we can include culture, identity, and family context when they matter to you. Learn more about language fit.
What happens after I request a consultation?
You can briefly describe who is looking for support and what has been difficult lately. During the consultation, we can discuss services, availability, fees, privacy, online suitability, and possible next steps before you decide whether to book ongoing therapy.
Is financial assistance available for therapy sessions?
If cost is a barrier, ask during the consultation whether any reduced-fee or financial assistance options are currently available. Availability can vary.
Is this for emergencies?
No. This website and contact form are not monitored for emergencies. If you are in immediate danger or crisis, call 911 or go to the nearest emergency department.
Ask Varenya about the details that affect your decision.
You can ask about fees, coverage, scheduling, privacy, caregiver involvement, or whether a service fits the support you need.