Fees & FAQ
Know what to ask before booking ongoing therapy.
Use this page to check the practical details clients and families usually need first: online suitability, privacy, caregiver involvement, insurance receipts, financial assistance, and what happens after a consultation.
Fees and coverage.
During the consultation, you can ask about the current session fee, receipts, payment, and insurance paperwork before deciding whether to book ongoing therapy. If you have extended health benefits, check whether your plan covers services provided by a Registered Social Worker, MSW, RSW.
If cost may keep you from starting, ask whether any reduced-fee or financial assistance option is currently available. Availability can vary.
Before booking ongoing therapy.
Bring the questions that affect your decision: cost, receipts, scheduling, online privacy, caregiver involvement for children or teens, and whether the service matches what is happening in your life or at home.
Frequently asked questions.
Do you offer online therapy across Ontario?
Yes. Gentle Hearts offers online therapy for clients across Ontario when online care is clinically appropriate for the client's needs, privacy, safety, and goals.
What kinds of concerns can online therapy support?
Online therapy can support anxiety, stress, low mood, grief, trauma, emotional regulation, parenting stress, family conflict, school stress, identity, and life transitions.
Do you work with children online?
Yes. Online child support may include caregiver involvement, child-friendly conversation, creative activities, emotional regulation skills, and practical strategies for home. The consultation helps clarify whether online care is appropriate.
How does parent support work?
Parent support helps caregivers identify what may be driving behaviour, reduce reactive cycles, strengthen routines, support emotional regulation, and respond with more clarity at home.
Can EMDR be done online?
Online EMDR can be explored when clinically appropriate. Preparation, grounding, privacy, safety planning, and clinical suitability are important parts of deciding whether EMDR is appropriate online.
Do you offer therapy in Tamil?
Yes. Gentle Hearts offers therapy in English and Tamil for clients who want care that can include language, culture, family expectations, identity, and intergenerational context.
What happens after I request a consultation?
You can briefly describe who is looking for support and what has been difficult lately. The consultation is a chance to ask about services, availability, fees, privacy, online suitability, and possible next steps before booking ongoing therapy.
Is financial assistance available for therapy sessions?
If cost is a barrier, ask during the consultation whether any reduced-fee or financial assistance options are currently available. Availability can vary.
Is this for emergencies?
No. This website and contact form are not monitored for emergencies. If you are in immediate danger or crisis, call 911 or go to the nearest emergency department.
Still have a question?
Ask the practical questions that matter before you decide about ongoing therapy.