Fees & FAQ
Clear answers before you begin.
Starting therapy can bring practical questions. This page gives a quick overview of online therapy, fit, privacy, services, and next steps.
Fees and coverage.
Session fees and insurance coverage can be discussed during the consultation. If you have extended health benefits, check whether your plan covers services provided by a Registered Social Worker, MSW, RSW.
Clear fee information helps clients make informed choices. Current session fees, receipts, and insurance-related questions can be confirmed during the consultation.
Before booking ongoing therapy.
You can ask about fees, receipts, scheduling, online suitability, caregiver involvement, and whether the service you are considering is the right fit.
Frequently asked questions.
Do you offer online therapy across Ontario?
Yes. Gentle Hearts offers online therapy for clients across Ontario when online care is clinically appropriate for the client's needs, privacy, safety, and goals.
What kinds of concerns can online therapy support?
Online therapy can support anxiety, stress, low mood, grief, trauma, emotional regulation, parenting stress, family conflict, school stress, identity, and life transitions.
Do you work with children online?
Yes. Online child support may include caregiver involvement, child-friendly conversation, creative activities, emotional regulation skills, and practical strategies for home. The consultation helps clarify whether online care is a fit.
How does parent support work?
Parent support gives caregivers space to understand behaviour, reduce reactive cycles, strengthen routines, support emotional regulation, and respond with more clarity and connection.
Can EMDR be done online?
Online EMDR can be explored when clinically appropriate. Preparation, grounding, privacy, safety planning, and fit are important parts of deciding whether EMDR is suitable online.
Do you offer therapy in Tamil?
Yes. Gentle Hearts offers therapy in English and Tamil for clients who want care that can include language, culture, family expectations, identity, and intergenerational context.
What happens after I request a consultation?
You can share what you are looking for, ask questions, and discuss whether the service is a fit. If it feels appropriate, therapy can begin with a plan shaped around your goals.
Is this for emergencies?
No. This website and contact form are not monitored for emergencies. If you are in immediate danger or crisis, call 911 or go to the nearest emergency department.
Still have a question?
Reach out and ask what would help you decide whether Gentle Hearts is the right fit.